Please ONLY contact us via email to guarantee a response!
-
For order inquiries and general questions, please email us at: hiangel@angelcandyshop.com
-
When emailing about your order, please include your order number- or as much information as possible about your order- if you do not have it.
WE CANNOT GUARANTEE A REPLY to messages or comments sent to any of our social media channels! We only guarantee a response within 48 hours if contacted by email.
-
For promotional inquiries, please email us at:
promo@angelcandyshop.com
-
Please note this email is checked less frequently, and we may not reply to promotional inquiries that do not align with our branding or marketing plans.
You will receive an order confirmation email within 5-10 minutes (or sooner!) of placing your order. If you don't see it, please check your spam and promotions folder. It gets stuck there sometimes because we are a store, womp womp. The order confirmation email will contain your order number and packing list- kindly reference your order number if you need to contact us about your order : )
-
We suggest adding hiangel@angelcandyshop.com to your contacts to ensure you don't miss any important order updates.
-
Please allow 2 business days for your order to be processed and shipped. Once this happens, you will receive a shipping notification email that includes your package’s tracking information.
Oh no! If your discount code is not working, please email us at:
hiangel@angelcandyshop.com
Include the code that isn’t working so we can fix it or send you a replacement code.
Please note, we are not able to:
- apply discount codes retroactively to placed orders
- combine discount codes
- apply or reactivate expired discount codes
If a non sale product is sold out but still listed on our site, it will be restocked! Click the “Notify Me When Available” button to sign up to receive an email notification when the item restocks.
-
If you’d like to inquire about a product you no longer see listed on the site, you can email us with a description for more info. We sometimes draft sold out items that are restocking if there will be a long period between restocks.
We accept
- Visa
- Mastercard
- Amex
- PayPal
- Apple Pay
- Google Pay and
- Shopify Pay
-
U.S. based customers can also pay using Shop Pay Installments, a program that allows you the option to split your purchase into 4 equal installment payments. Please note, this program is run by Shop Pay- not Angel Candy- so all questions/account inquiries if you choose this option will have to be directed to Shop Pay directly as we cannot access Shop Pay account info.
Angel Candy offers international shipping to :
- Australia
- Belize
- Brazil
- Canada
- China
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Japan
- Malaysia
- Mexico
- Netherlands
- New Zealand (16 of 17 regions)
- Portugal
- Russia
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- Turkey
- Ukraine
- United Kingdom
- Vietnam
-
International orders ship via DHL. Please review our Shipping Policy for any questions about import fees, tariffs, and duties. We cannot accept non-US issued credit or debit cards at this time, but international customers can use Paypal.
Please note that we cannot guarantee we see an address change request prior to the order being processed, and no refunds will be offered because the incorrect shipping address was entered.
-
If you have entered the incorrect shipping address, please:
Email us IMMEDIATELY from the email address your order was placed with at:
HIANGEL@angelcandyshop.com including:
- - subject line URGENT ADDRESS CHANGE
- - your order number
- - your full name as in the orders billing info
- - the *correct* shipping address
- Email *must* come from the same email your order was placed with!
-
Note that if we receive an address change email for an order still in house that:
- - is not from the email address you used to place your order
- - does not include the correct shipping address you'd like to use
we will email you for further info and hold the order for 24 hours from the time of that email. If we do not receive requested info within the 24 hour time frame, your order will ship to the address on file.
-
Our team gets to all customer service email inquiries within 48 hours max, and we will change the shipping address for any order that has not yet been processed- or for any order that has been processed, but is still within our facility- but we cannot guarantee we see an address change request prior to the order being processed.
Unfortunately, if the order has already left our facility, the address cannot be changed on our end. No refunds will be offered because the incorrect shipping address was entered.
We will reply to all address change inquires letting you know if the address was able to be updated.
If your order is returned to us as a "return to sender," we will reship your order after contacting you to confirm shipping details. Please note that you may need to purchase a new shipping label in some cases.
Oh no, we are so sorry about this! Please email us immediately with your order number and a brief explanation of the issue at:
hiangel@angelcandyshop.com
and we will figure out the most convenient way to make it right.
Please provide a photo(s) of the items you did receive. In some cases, it may be necessary to return the incorrect items prior to having the correct item sent out or having a refund issued. We will always provide pre-paid return labels in this case.
We know you are excited for your order and trusted us with your purchase, and apologize for errors!
Please email us immediately with your order number and an explanation of the issue at:
hiangel@angelcandyshop.com
with info on what is missing, as well as info on whether your shipping package was torn/ripped/damaged at all.
If your shipping package was damaged or tampered with at all upon arrival, please include photos of this so we have them as evidence for a claim with the shipping carrier.
Reviewing evidence in these cases may take 3 - 5 days as we check our shipping area cameras to identify whether the error occurred on site or was due to the shipping carrier. We will contact you with a solution once evidence has been reviewed.
We know you are excited for your order and trusted us with your purchase, and apologize for errors!
Oh no, we are so sorry about this! Please email us immediately with your order number and a brief explanation of the issue at:
hiangel@angelcandyshop.com
Please include clear photo(s) of the damaged item(s)- including of the shipping package if it is also damaged- so we can see what happened and figure out the most convenient way to make it right. We will be in touch with solutions as soon as we review the information provided.
We know you are excited for your order and trusted us with your purchase, and apologize for errors!
We do not offer order cancellations. We cannot guarantee our team sees a request to cancel an order before it is processed. We will not be held responsible for any orders sent out that a customer contacting us about canceling as we do not offer cancellations.
We do not accept returns or exchanges at this time. The intimate nature of our products means we are unable to restock most items.
If your item(s) arrive damaged or you receive the wrong items, please see the above questions.
Please review our full Refund Policy in site footer prior to purchasing.
Please see Size Charts in the site’s footer menu! This area provides size charts for our ACE (Angel Candy Exclusive) line, as well as info on how to take your measurements.
For non ACE products, note that we have many suppliers so fit may not be exactly the same on items from different suppliers. Each product listing has a drop down Sizing & Fit, where you can find product specific size info.
Please keep in mind we do not accept returns or exchanges, so we suggest contacting us prior to purchasing should you have any specific sizing questions. We are glad to provide detailed measurements as requested.
Please see Care Instructions in the site’s footer menu.
This area provides info on how to wash and care for a variety of our fabrics / products.
The majority of our product line is made out of a mix of spandex, polyester, and nylon materials. We carry spandex in vinyl, velvet, and various holographic styles.
Our diamond connectors/buckles and jewelry are made of a variety of metals including brass, zircon, stainless steel and more.
Please see Materials drop down info in each product listing for that products specific material info.
All over the WORLD, baby girl!
Our ACE Angel Candy Exclusive Collection and handmade items are all manufactured by USA based seamstresses and family run manufacturers based in New Jersey, Florida, Texas, Pennsylvania, North Carolina, California, Oregon, Michigan.
We also work with four mid size US based manufacturers, and a Canadian seamstress.
Mass produced items like jewelry and “box fits” are sourced throughout the USA, China, Korea, Mexico, and Brasil.
Most of our fits are made out of spandex, the same material that bathing suits are typically made of. So while many of them CAN be worn to swim, we do not recommend it!
The prolonged exposure to water- and the salt and/or pool chemicals- will drastically reduce the longevity of your sets. Sets that are sparkly/holo, latex look/vinyl, or have sequins or diamonds may fade much quicker if worn to swim.
Hardware on sets (like metal o-rings or diamond metal connectors) risk rusting if worn to swim and not 100% dried properly.
Angel Candy sets are not made for the purpose of swimming (only swimming in the dough), and we will not be held responsible for any damage caused to a set because it was taken for a dip.
Please email us at:
promo@angelcandyshop.com
with the subject line SEAMSTRESS, and include a link to your website or a social media page where we can see your work.
The majority of our inventory is made with spandex, thus we are interested in working with folks who have experience and knowledge working with this fabric and specifically with exotic dancewear.
If there seems to be synergy for us to work together, we will contact you with further details.
We do not sell or share info on our suppliers for products or raw materials.
Our Promo Team will reach out directly to Industry babes we are interesting in partnering with as influencers, collaborators, brand ambassadors.
While we are open to receiving inquiries about collab opportunities, you must include info on your social media analytics, audience demographic, and engagement rate.
We are only interested in working with Swers. Please send all collab/marketing inquires to: promo@angelcandyshop.com
with full analytics details and your proposition.
A member of our promo team will be in touch if we feel there is synergy.
