Please contact us IMMEDIATELY at hiangel@angelcandyshop.com with the subject line "URGENT ADDRESS CHANGE" with your order number, full name, and the correct shipping address. You will receive an auto-reply that says someone will get back to you within 48 hours. Please REPLY to the auto-reply again, with text URGENT ADDRESS CHANGE.

Our team gets to all email inquiries within 48 hours max, and we will absolutely change the shipping address for any order that has not yet been processed- or for any order that has been processed, but is still within our facility- but we cannot guarantee we see an address change request prior to the order being processed.

Unfortunately, if the order has already left our facility, the address cannot be changed. No refunds will be offered because the incorrect shipping address was entered.

The estimated shipping times displayed at checkout ARE NOT indicative of when your item will ship or arrive!  These are delivery estimates automatically displayed by the shipping carriers and we have no control over them. They are meant to provide an estimate of shipping time once your order has been dropped off.

All orders have a 2 business day processing time, meaning it may be (at the most) 2 business days between the time you place an order and it being dropped off  at the shipping carrier. Most packages arrive within 2 - 10 days from the time they are scanned in at the carrier. 

You will receive a shipping notification email as soon as your order is processed, which includes tracking info you can use to see an estimated arrival date for your package. We process orders every day and receiving this email does not mean your order will go out that same day, necessarily.

Shipping times may vary due to busy seasons, inclement weather, or other unforeseen circumstances. Angel Candy has no control over shipping times once a package has been dropped off at the carrier.

Please note that choosing expedited shipping at checkout does NOT change the processing time of your order! You MUST contact us prior to ordering if you are on a strict deadline and need to receive an expedited order. We will do our best, but cannot always accommodate expedited orders.

Please use the tracking number provided in your Shipping Confirmation email to see where your package is and track your delivery.

The USPS tracking tool is here. 

The DHL tracking tool is here.

Please note, we do not have any further tracking information than is available via these tracking tools.

YOU MUST CONTACT US PRIOR TO ORDERING IF YOU HAVE A STRICT DEADLINE for receiving your order! While there is an express shipping option, it may require us to process your order early to arrive on an expedited timeline. We do our best to accommodate expedited requests, but  cannot guarantee them. 

Please do not check out using the Priority Mail Express option and assume that your order will arrive the next day. Priority Mail Express orders are not processed any quicker than other orders UNLESS you contact us to confirm this can be accomodated prior to placing the order. They usually have a delivery time of 1-2 days once dropped off with the carrier. We cannot control shipping time/delays once the item has been dropped off with the carrier.

 We do not offer overnight shipping on international orders at this time. 

USA domestic packages all ship via USPS, using either Priority Mail or First Class Package Service, depending on the shipping option chosen at checkout. 

International packages ship via DHL.

All Angel Candy packages ship from New Jersey, USA.

Angel Candy offers international shipping to Australia, Canada, Germany, Mexico, Japan, South Korea, New Zealand, Netherlands, Spain, Italy, Portugal, Denmark, France, Ireland, China, Russia, Vietnam, Switzerland, Brazil, Finland, United Kingdom, Belize, Malaysia, Turkey, Ukraine, Sweden, and Singapore. 

International orders ship with DHL.

In general, countries outside of the USA will charge fees and taxes on “dutiable items,” meaning items that are taxable. We have no way of knowing what each specific country considers “dutiable,” or whether they will charge any sort of fee on incoming Angel Candy packages. 

We highly recommend researching or contacting your country's office that deals with customs and import/export matters for clarification. 

To find an estimate of fees, you can use this Import Duties & Taxes Calculator 

Choose option United States in “Importing From:” field and USD into “Currency” field.

In the field “Product description,” give a general, easy to understand description such as “Bikinis” or “Jewelry,” depending on what you are ordering. Please note, this calculator is good for giving an estimate but is not a perfect science, and we give no guarantees as to what your import fees might be. This is simply a tool to help you estimate. You can learn more about how to figure out import related costs at this link: Import Tariffs & Fees Overview, but please keep in mind this is a USA government written document, and may not apply to your country’s rules. 

It is your responsibility to know whether your country charges import fees, tariffs, duty fees, or Value Added Tax fees when using the shipping carrier you choose. It is also your responsibility to cover these fees should they be due. Angel Candy is never responsible for covering any import fee, tariff, or duty fee due on your package, and we will not accept any packages returned because of non-payment of any of these fees.

Please make sure you provide full, accurate contact information at checkout so that customs and/or DHL can contact you about delivery of your package, if need be. Note that DHL considers a package abandoned if they attempt to contact you 3 times, and 2 weeks passes, without a reply. In this case, your package will be considered abandoned and you will not be eligible for a refund or claim. PLEASE provide accurate contact information!

You can look up the customs office of your country and contact them for more info.

Please note that the carrier counts shipping time from the time your order was accepted at their facility until the time it was delivered to you. Angel Candy's processing time does not factor into their calculation of whether a package was delivered on time. We do not compensate for this due to the notice given that you must contact us prior to ordering if you plan to use Express shipping and need us to drop your order off before the 2 day processing time.

If your package was not delivered within the promised time given when it was scanned in at the carrier’s facility, you may request a refund for your shipping cost from USPS here.

Please PURCHASE SHIPPING INSURANCE HERE if your package value (products + shipping cost)  is above $200.00 USD! Choose the option that the total value of your package falls under. We highly recommend purchasing insurance for the full value of your package! Angel Candy Shop is not, and will not be held, responsible for any packages that are lost, stolen, damaged during shipping, or otherwise not received that were sent without insurance. 

Orders valued at or under $200.00 USD total value do not need to purchase extra insurance as all orders include up to this amount of insurance.

USPS: If your package is being returned to the sender (us!), please email us at HIANGEL@angelcandyshop.com with your order number and a note about this. We will get back to you with further details. In most cases, we will reship your package free of charge if it was returned due to USPS error. If it was returned due to an address error or failure to pick up on the customer’s part, you may need to purchase a new shipping label.

If we receive your package as a “return to sender,” we will contact you via the email used to place your order. If we do not hear back within 14 business days, your order will be refunded for the items less the shipping cost and a $5.00 restocking fee. 

USPS packages are most commonly returned due to address errors/omissions.

DHL: For more info on DHL returned packages, please visit the DHL website, choose your country, and click “Contact Us” for more info on why your package is being returned. As outlined above, we will not refund any packages shipped back to us due to non payment of customs fees/taxes/tariffs. Please contact us at HIANGEL@angelcandyshop.com with your order number and a note about what's happening. DHL returned packages will be dealt with on a case by case basis, depending on what occurred.

USPS: USPS mail delivery trucks have a GPS software that sometimes marks packages as “delivered” prematurely if the package is close to your area. We have experienced ourselves, and heard from customers, that packages that say “delivered” often show up a few hours later or the next day. If it has been 24 hours or more, you should contact the post office that delivers to you with your tracking number. Sometimes they are able to help locate the package. If the package remains lost, you are likely eligible to file a claim. Please see info under “I need to file a claim” below.

DHL: Please contact us at HIANGEL@angelcandyshop.com with your order number and a note about what's happening. DHL undelivered packages will be dealt with on a case by case basis, depending on what occurred.

These are all situations in which a claim should be filed. Here are some reasons why a claim may need to be filed on your package:

• Your package was lost. Please note, USPS does not consider a package lost until there has been no activity in the tracking info for 30 days. 
• Your package was stolen.
• Your package arrived damaged, with items missing, or with items damaged due to something that occurred during shipping. Please keep all packing and take photos of the packaging/items that have been damaged, as we need them to get your claim approved!

Please see info under “I need to file a claim” below for full info on filing a claim.

Oh no, we are sorry this occurred! There are a few for filing claims:

USPS Priority Mail orders can file a claim for up to $100.00 USD directly with USPS, and receive a refund for their shipment value if it is approved. Here is the USPS Claims Link

To file a USPS claim, you will need to create a USPS account and provide:

• Your USPS Tracking Number
• Your Full Name, Address, and Phone Number
• Shippers Full Name and Address. That’s us! It is: 
• ANGEL CANDY SHOP LLC
• PO BOX 1414 BLOOMFIELD NJ 07003
• Total Value of package (can use a screenshot of your order confirmation that shows your total order value and contents)
• Basic Description of Items in Package and price of each (this info is on your order confirmation as well!) 

Note that USPS has specific time guidelines for filing claims, which you can read about here under “Step 1: Filing Periods.”

All USPS orders can contact us at HIANGEL@angelcandyshop.com to begin the process of filing your claim. Please include:

• Your order number
• a detailed explanation of why a claim needs to be filed
• all relevant evidence like photos of damaged packages

Once your claim is approved, we will RESHIP all available items from your order and REFUND only any items that are sold out / not being restocked. 

PLEASE pay attention to all email communication from us if you’ve requested to file a claim! We suggest adding HIANGEL@angelcandyshop.com to your contacts to ensure you receive all correspondence during the claims process, including a time sensitive affidavit.

All packages may claim for the full value of their goods + shipping costs, up to $200.00 USD. Customers who purchased Shipping Insurance for the full value of their shipment may claim for the full value of their package, or up to the amount they insured.

DHL Orders must contact us at HIANGEL@angelcandyshop.com to begin the process of filing your claim. Please include:

• Your order number
• a detailed explanation of why a claim needs to be filed
• all relevant evidence like photos of damaged packages

We will be in touch with more info within 48 hours.

PLEASE NOTE that we will file a maximum of 2 claims annually per customer, regardless of shipping carrier used. A third order within one calendar year which attempts to file a claim will not be eligible.